Returns & Exchanges
At Hariba Dairy Farm, we strive to deliver the freshest organic dairy and artisanal food products directly to your doorstep. Due to the perishable nature of our products, we offer replacements or refunds specifically for items that arrive damaged or incorrect.
Inspect Upon Delivery
Please examine your package immediately upon arrival to ensure all dairy and food items are in perfect condition and the cold chain is intact.
Contact Support
If you receive a damaged or wrong product, notify our customer care team within 24 hours of delivery by emailing [email protected] with your order number.
Provide Evidence
Attach clear photographs or a short video of the damaged product and the shipping label to help our quality control team verify the issue.
Resolution Process
Once verified, we will initiate a free replacement or a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing